Shipping Smile
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Shipping Smile’s Shipping Policy

1. Order Processing Time

All our orders are processed and shipped out within 1-3 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 2 to 7 hours for the tracking information to update.

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we cannot alter the shipping address anymore.

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order.

We provide 7 shipping options:

The shipping methods and delivery times per region are represented by the following table:

Country or RegionStandard (Business days)Express (Business days)
USA7-93-5
Canada8-105-7
Europe12-147-9
Australia12-146-8

Be aware that these delivery times can become longer during busier periods such as Christmas or Thanksgiving.

4. Shipping Details

Shipping: Countries and Expected Arrival Time

Already ordered? For information on tracking shipments, please click here.

Please Note: The information below should be taken as a general guideline. Due to the continued impact of Covid-19, our shipping capabilities are subject to change at any time. Our current options are always up-to-date at checkout; please check for available shipping options to your country.

For news about international service disruptions, click the link below, or check with your local mail service:

U.S. (All 50 States)

U.S. Territories (Puerto Rico, U.S. Virgin Islands, etc.)

Canada

Australia & New Zealand

Israel

Europe

International

APO and FPO address

5. Shipping Restrictions

Sadly, we are unable to ship your order to a PO BOX or to a MILITARY ADDRESS.

6. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or provide a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

7. Returns and Refunds

7.1 Return Due To Change of Mind

Shipping Smile will happily accept returns due to a change of mind as long as the request is received by us within 30 days of you receiving the item.

The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

7.2 Warranty Returns

Shipping Smile provides a 90-day warranty period.

If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package.

The return shipping will be pre-paid for by the customer; however, we will reimburse you once the warranty claim is successful.

Upon receiving the package containing the products for the warranty claim, we will process your warranty claim within 7 days.

For our full Returns and Refunds policy, please refer to: https://shippingsmile.com/policies/refund-policy.

8. Customer Service

For questions, support, problems, or warranty claims, don’t hesitate to get in touch with us by email at [email protected].