Privacy Policy
Comprehensive protection for your data across our Digital Services, Real Estate, and Events platforms.
1. Introduction & Scope
Welcome to Shipping Smile. This Privacy Policy outlines how we collect, use, and protect your personal information across our diverse ecosystem. We operate in three main sectors:
- Digital Services: Software development, web design, and creative consulting.
- Real Estate: Property listings, rental management, and buyer inquiries.
- Event Management: Ticket booking, event registration, and attendee coordination.
By using our website, services, or engaging with our content, you agree to the terms of this policy.
2. Data We Collect
We collect data to facilitate our services. The types vary by sector:
- Identity: Name, email, phone number, and account credentials.
- Digital Services: Project requirements, technical specifications, and billing addresses.
- Real Estate: Property budget, viewing preferences, and ID documents (verification only).
- Events: Ticketing details, dietary requirements, and emergency contact info.
- Technical: IP address, device ID, and browser type.
3. Legal Basis (GDPR)
If you are an EU resident, we process your data based on the following legal grounds:
- Contractual Necessity: To fulfill digital service contracts or event tickets.
- Legitimate Interest: To prevent fraud and ensure website security.
- Consent: When you subscribe to newsletters or marketing updates.
- Legal Obligation: To comply with real estate transaction regulations.
4. Third-Party Services
We share data only with trusted partners to operate our services:
- Payment Gateways: Stripe/PayPal (Transaction data only).
- Analytics: Google Analytics (Aggregated traffic data).
- Hosting: Cloud providers (AWS/Google Cloud) for data storage.
- CRM Tools: Software used to manage property leads and event bookings.
5. Data Retention
We retain your data only as long as necessary:
- Account Data: Until you delete your account.
- Transaction/Billing: Up to 5 years (legal requirement).
- Event Data: Until the event concludes + 1 year.
- Project Files: Deleted 90 days after project closure unless retained for warranty.
6. Your Rights
You have full control over your data (GDPR & CCPA compliant):
- Access: Request a copy of your data.
- Rectification: Correct inaccurate project details or property info.
- Erasure: Request deletion ("Right to be forgotten").
- Portability: Transfer data to another service.
To request deletion, email us directly at the bottom of this page.
7. Transfers & Security
International Transfers: Your data may be processed on servers located outside your country. We ensure adequate safeguards are in place.
Security: We use SSL/TLS encryption. Access to personal data is restricted to authorized personnel only.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take immediate steps to delete it.
9. Policy Updates
We may update this policy to reflect changes in our services (e.g., new Digital regulations or Real Estate laws). We will notify users of significant changes via email or website notice.
Questions or Data Requests?
If you have questions about this policy, especially regarding GDPR, Real Estate data, or Event bookings, please reach out.
support@shippingsmile.comShipping Smile Inc. - Digital & Services Division