Refund & Cancellation Policy
Clear guidelines for Digital Services, Event Tickets, and Real Estate.
EFFECTIVE DATE: OCTOBER 24, 2023
1. General Policy
At Shipping Smile, our refund policies vary depending on the service sector. Please review the specific section that applies to your purchase:
- Digital Services: Time-based refunds (See Section 2).
- Event Tickets: Time-sensitive cancellation (See Section 3).
- Real Estate: Commission-based structure (See Section 4).
2. Digital Services
Due to the nature of creative and technical work, refunds are limited.
- Deposits: The 50% initial deposit is non-refundable once work has commenced.
- Cancellation: If you cancel mid-project, you pay for work completed up to that date.
- Full Refund: Only if we fail to deliver the agreed scope or fail to start the project.
3. Event Tickets
Ticket sales are final, but transfers may be allowed under specific conditions.
- 72-Hour Rule: Refunds are available if requested more than 72 hours before the event start time (minus a 10% processing fee).
- Under 72 Hours: Tickets are non-refundable.
- Event Cancellation: If the event is cancelled by the organizer, a full refund will be issued automatically.
4. Real Estate
Fees are for services rendered in property search and negotiation.
- Agency Commission: Commissions are non-refundable once a property viewing has taken place.
- Holding Deposits: Holding deposits for property rentals are non-refundable if the tenant withdraws without valid reason.
- Service Failure: If we fail to provide the agreed-upon property listings, fees will be prorated or refunded.
5. Exceptions & Disputes
We reserve the right to issue full refunds in exceptional circumstances.
- Double Billing: If you are accidentally charged twice.
- Service Not Delivered: If we cancel the service on our end.
- Force Majeure: For events cancelled due to government restrictions.
All refund requests must be submitted in writing to our billing team.